Customer Service Representative
Dec 5th, 2007 by Inday
Ipinaalam ni Inday sa kanyang amo na nawalan ng connection ang DSL nila kaya’t sinabihan sya na tawagan nya ang support line para mapaayos ito…
CSR: Hi good evening, this is Michelle speaking how may I help you?
Inday: Yes, I would like to report that we are getting little to non-existent speed on our DSL connection. Can you help me mend it?
Michelle: Can I ask for your telephone number ma’am?
Inday: I just keyed in our number before I was connected to you, don’t you have any record of that?
Michelle: Errr… opo ma’am… but it’s just policy…
Inday: Save it! It’s ###-####.
Michelle: Thank you po ma’am. And this line is registered to…?
Inday: Mrs. Irene Montemayor. If you want to verify information, Date of birth is…. Billing address is…. Mother’s maiden name is…. Blood type is O…. Social security number is…. Now, do you require any more info from me?
Michelle: Ahmm, that would be enough po. Thank you. Mrs. Montemayor…
Inday: No, I am not her. This is Inday, her chambermaid and I am more than capable of deal…
(Di makapaniwala si Michelle na tsimay lang ang kanyang kinausap…)
Michelle: I’m sorry po pero kelangan po namin makausap ang may ari, andyan ba sya? (biglang nagtagalog na lang)
Inday: I’m telling you, you would be wasting everyone’s time if you ask her to speak to you to address this problem. I am more capable of handling this than she is. What does she know ab…
Michelle: Naiintindihan ko po ma’am pero policy po namin na…
Inday: AArrghh…
(Hindi na pinatapos ni Inday si Michelle at tinawag na lang ang kanyang amo para kumausap)
Mrs. Montemayor: Hello.
Michelle: Hello, is this Mrs. Montemayor?
Mrs. Montemayor: Yes this is her. Wala kasi akong alam sa DSL DSL na yan eh. Maid din namin madalas ang gumagamit ng internet kaya sya na lang siguro kausapin niyo ok?
(Di makapaniwala si Michelle sa narinig… iniabot ng amo ulit kay Inday ang telepono)
Inday: Now, can we get onto fixing the problem?
Michelle: Sige po. Ano po yung problema?
Inday: Well, we can’t connect to the internet. There’s simply no internet activity going on…
Michelle: Na-check niyo na po ba kung naka-on yung modem? Yung modem ay yung maliit na black…
(Nagulat si Inday… ang kapal ng mukha para itanong iyon)
Inday: My goodness!!! You are right! Not only did I forget to turn it on but I also forgot to put on my brains when I woke up today. Are you insulting me? Of course it’s on…
Michelle: I’m sorry ma’am, I am just trying…
Inday: (naiirita na) Listen! If you’re going to interrupt me one more time I swear not only will I make your nose bleed without touching you but you’ll be bleeding from other orifice you don’t know you could bleed from.
(muntik nang mahulog si Michelle sa upuan nya…)
Michelle: Yes ma’am… I understand…
Inday: Good, then listen for a bit… Our modem is already turned on, the LED for Power, Ethernet and DSL is on. It is also connected properly to our wireless router which is connected to our machine via UTP cable. WAN settings is set to Dynamic IP Address and the DHCP client is already connected. The router was also able to acquire an IP address already. The machine is already connected to the LAN based on the network icon status on the system tray but for some reason it’s not blinking or lighted up. I am quite sure that the problem is not on our setup but more on the DSL line itself so I’m asking you Michelle, can you help me or not?
Michelle: (nosebleed na) Ahmm, ma’am… wait I’ll transfer you to my supervisor…
Supervisor: Hi good evening! This is Rachel speaking, who am I speaking to?
Inday: This is Inday Binayubay and if I have to repeat myself one more time…
Rachel: Inday as in the one from blogniinday.com? The sosyal na katulong?
Inday: Yes and I would like to report a problem with our DSL connection so…
Rachel: Don’t worry po ma’am, I’ll personally have someone go to your house first thing tomorrow morning to check on it. You may contact me at 0921-####### for updates. We’ll have your DSL repaired in no time. Kaya pala walang updates sa site mo. Sorry po for the inconvenience.
Inday: Oh! Great! Thanks I guess. I’ll be expecting a technician by tomorrow morning then. Thanks!
Rachel: No, the pleasure is mine Inday. You see I’m a fan and maiinggit mga kasama ko dito if I told them that nakausap ko ang famous Inday. Thank you.
Inday: Alright. Goodbye then.
Kaya pala walang updates sa site nung nakaraan.
Popularity: 21% [?]
(19 votes, average: 4.63 out of 5)
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December 5th, 2007 at 11:27 am
Inday wala ka ba sa Manila Pen last Week?
December 5th, 2007 at 2:48 pm
Now I know…
December 5th, 2007 at 4:06 pm
ano ba naman kaartehan dyan, dapat wala na sanang aberya yan ha! hmp!
December 5th, 2007 at 5:47 pm
I’m willing to change my occupation… from being a zoo keeper to becoming a DSL technician; and I’m willing to be tapped to fix Inday’s DSL problem - with or without pay!!!
December 5th, 2007 at 6:52 pm
It’s nothing when compared to what happened to Inday in one of her out of the country trips together with her bosses… Anybody who still got the copy of that episode kindle repost it… ty
December 5th, 2007 at 8:19 pm
Lngyah!!!hehehe ur soOo funnY tlga..hehehe muAh!!…..22o kb???/
December 5th, 2007 at 8:57 pm
waaaaaa! goo inday! rock on! wehehe!
wee!
December 5th, 2007 at 9:00 pm
nakakatuwa ~ as expected.!
December 5th, 2007 at 9:14 pm
galing! astig talaga tong site na to..
December 6th, 2007 at 12:29 am
huh! sana, sana…. me console c junjun!
alam ko masisira din yun….
pagnagkataon, 1 in a zillion customer… probability!
makakausap at magiging customer ko rin c inday…
hay! kelan kya…. sana, sana….
December 6th, 2007 at 8:46 am
this happened to me too! naka key-in na yung tel number, pero tinatanong pa ulit. policy daw! as if magbabago yung number na ginagamit ko…
‘buti nga nakakita nang katapat in the person of Inday.
hindi lang parehas yung ending ko. yung sa akin, walang action for three weeks.
go.. inday…!
December 6th, 2007 at 11:25 am
sana natapat dun sa PLDT DSL na call center agent na pinagmumura yung client nya
December 6th, 2007 at 5:51 pm
“Not only did I FORGOT to turn it on but I also forgot to put on my brains when I woke up today. Are you insulting me? Of course it’s on…”
—-> don’t you think it should be forget?
December 6th, 2007 at 8:22 pm
you should set the router to PPPoE settings.. and try to make sure that the dsl modem is in bridged mode… if you haven’t done any settings before you can just unplug the power cable at the back of the modem.. unplug the router.. and turn off the computer.. and then turn on the modem.. next is the router and turn on the computer… if it didn’t work.. check for the IP address and then reset the modem.. launch into the GUI of the router.. put in the UID and PWD and it should be connected… for the wireless… launch into the gui again click on the wireless.. make sure that wireless security is on WEP and then you decide what nos to put there because its optional or you can just copy it.. then save the settings.. and restart the computer…
December 7th, 2007 at 5:22 am
inday?…what is your the brand of the router?..and also your modem?..what’s the OS installed in your PC?..we must know these things first to know which will we configure first or if we should bridge the modem…i advise that you just remove your router if you’re only using one PC because it can affect your connectivity..connect your modem directly to your PC and also..make sure if the phone jack is connected properly on its outlet…by the way..take time to check if you haven’t interchanged the cables for the modem and the phone connection..if you’re using a smart modem (with PPPoE) you must configure the modem first according to the hierarchy of PPPoE configuration..after checking the physical connections..try power cyling the PC..if it still doesn’t work you must try SPC…if it still doesn’t work..i will just escalate this problem to STS>..hehehe..(ginawa ko na lahat ng kay ko eh!)
December 7th, 2007 at 8:44 am
hahaha. tssss.. :)) kaya pala walang updates
December 7th, 2007 at 11:16 am
oh no! my nose is bleeding!!!!!!!!!!!!
December 7th, 2007 at 1:04 pm
buti na lang hindi ako yong nakausap ni inday (as if nasa call center ako)…. anyways, gusto ko ring maranasan kung paano makausap si sosyal na inday (praying na di ako magnose bleed)….
December 7th, 2007 at 3:14 pm
Inday ,
May Iphone ka na ba ?
December 7th, 2007 at 11:43 pm
Inday the best ka
December 8th, 2007 at 1:48 am
KJ ako eh.. nagtataka lng ako, bakit nag t-tyaga c Inday sa pagiging katulong eh matalino naman cya. ano ba yan. medyo mababaw ang concept ng inday character. pro maraming nag e-enjoy so, go!
December 8th, 2007 at 5:50 am
ur so cofibean inday…. i think ur even more popular than him na nga eh… and i’d dare not imagine how us readers would bleed our noses out if the two of u guys would come up with something substantial to talk about…. llike a debate… a word war without angst,only pure talakan to the highest level of english (forgive my being an orc,idol cofibean)… INDAY’s our new idol… inday! inday! panalo ang mga chimay
December 8th, 2007 at 9:28 pm
waaaaaaaaaaaaa……..nagdugo ilong ko!!!!
December 9th, 2007 at 12:48 pm
Hahaha, nice conversation, Inday!!! That was funny.
December 9th, 2007 at 3:42 pm
galing mo naman inday! dinaig mo pa yung mga customer care rep!
December 9th, 2007 at 4:02 pm
If I were the representative who got Inday’s call. I wouldn’t even hesitate to put up with her. I’ll also make her nose bleed and then release the call. LOL.
December 9th, 2007 at 6:54 pm
hey! inday!? nasa ZaiDo ka pla huh! at model pla ng neozep si dodong!
December 10th, 2007 at 2:41 pm
for all you know, merong backup si inday na pang hack ng WEP keys at ready mag wardriving sa neighborhood.
isipin mo nga naman, minsan pag tumawag ka sa mga call centers na yan, gagawin ka nilang bobo sa “policy” nila.
keep up the good work! who knows, baka magka-libro ka rin gaya ni Bob Ong.
December 10th, 2007 at 11:30 pm
pls inday..be my textmate!hehehe
ang galing mo!
December 10th, 2007 at 11:33 pm
thanks inday.you didn’t fail to make me laugh everytime i visit ur blog..
ah inday, marunong ka rin bang mag-Cebuano? Ilokano? HIligaynon? Akeanon? et cetera?
it would be more fun..
thanks!=)
December 11th, 2007 at 10:07 am
GReat inday!!..im a tech support agent for dsl/hsi internet service and i love to see that you know some troubleshooting set-up yourself. Apply in our company..we will deeply value your service!
December 12th, 2007 at 11:11 pm
To Inday’s manager,
Correction lang po…
I hope agree dito si Inday…
[ The machine is already connected to the LAN based on the network icon status on the system tray but for some reason it’s not blinking or >>>lighted up<<< (isn't this supposed to be "LIT UP"???) . ]
Thanks.
Keep rockin’ Inday!
December 13th, 2007 at 7:58 pm
Great! Funny! Inday should host her own tv show…that will be very exciting and informative….and most of all nosebleed for everyone wholl watch it….hahahahaha
December 15th, 2007 at 2:11 pm
Ur so gaLing tLga inday…
suPerB…Ur sOooo kULit..
December 17th, 2007 at 12:05 pm
nday anoder term 4 noseblid epistacsis,..inday gwa i d!!
December 24th, 2007 at 12:16 am
Great blog site! I learned a lot while reading your posts. Keep up the good work Inday!
December 24th, 2007 at 6:21 am
you never cease to amaze. it would be a pleasure to engage inday in a conversation. keep up the good work.
December 24th, 2007 at 6:40 am
Matigas!
Kuha mo kiliti ko. Ayos. Hopefully more of this.
December 25th, 2007 at 4:35 am
” The machine is already connected to the LAN based on the network icon status on the system tray but for some reason it’s not blinking or lighted up.”
it would be best if you were to contact the manufacturer of your router…
and how come your not using wireless 802.11n?
peace tayo inday!! mwah!
December 25th, 2007 at 12:04 pm
d na kasalanan ni inday un FuRaNzU03 hehehehehe…… ung mga ng-edit na lng… kaw na bhala magkorek… sguro nmn e matatalino rin ang mga ngbabasa s blogniinday kaya alm ko na kaya rin nilng i korek tulad ng gnawa mo heheheheh
December 25th, 2007 at 8:03 pm
You know Inday i love your site I even hangout to the computer shop to see if there is another blog that is posted by you.You know you’re so good in writing english sentences. My only question is where did you get the other term that is unfamiliar to others and specially unfamilair to me???
December 25th, 2007 at 8:04 pm
your so freaking amazing inday!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
December 26th, 2007 at 10:37 am
Napaluha ako sa katatawa dito…
kala ko marunong na ako sa english…
dami pa pala ako dapat matutunan… hehehe
December 30th, 2007 at 3:27 pm
hmm…
January 11th, 2008 at 2:03 pm
PUWEDE! DA BEST TO!!!
January 13th, 2008 at 6:35 am
nice one inday!…apply ka nalang kaya sa callcenter as technical rep, for sure matatanggap ka agad at take note inday, MAGANDA PA COMPENSATION dito.. .just lemme know if u wanna apply here and I will be more than happy to assist you.. .hehehe..hope to see u here inday…..
January 22nd, 2008 at 3:36 pm
ANTARAY !!
January 22nd, 2008 at 10:28 pm
hahahhahaa…
i can totallly relate…
wawa naman yung agent….
hahahhahaha…
inday…ala kang plano mg.col center…?
February 20th, 2008 at 5:22 am
bAkit kAyA gAnUn>?pAraNg anG hArsh na ni indAy..kAwAwA nMAn uNg ageNt..T_T
sUmuSuNOd lAng xiA sa pOlicY..tSakA..eWAn..pArANg NAgmA2rUnong na xiA sa amO niA..(kAhit nmAn tlAga mArUnoNg xiA..shE sHudn’t hAve doNe thAt..)
i’m a fAn..bUt..pRAnG nAya2bAnGan na aq nGAun..
February 24th, 2008 at 9:46 pm
ui inday sometimes dahan2x ka naman…
halata naman na dehins mo kalevel lahat…
wag mo naman sobrahan taray mo te…